xck44's Privacy Policy
Your personal information at xck44 is protected with strict security — we are committed to earning your trust through SSL encryption and ensuring fair play.
1. Introduction and Purpose of This Policy
xck44 ("we", "our", "platform") operates a trusted online gaming service for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, store, process, and protect your personal information when you use our website xck44.cam ("Site").
By using this Site or registering an account, you agree to the terms of this Privacy Policy. We may update this Policy from time to time; any changes will be notified on the Site along with the date of the update.
Your privacy matters greatly to us. That is why we keep the collection of personal information to a minimum and use the information collected only for the purpose of providing our services.
2. What Information We Collect
2.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number (linked to your bKash, Nagad, Rocket, or Upay account)
- Password (stored in encrypted form)
- Preferred currency (Bangladeshi Taka / BDT)
2.2 Identity Verification (KYC) Information
For account verification and withdrawal processing, we may require:
- Copy of National ID (NID) or passport
- Passport-sized photograph
- Proof of ownership of payment method
- Proof of address (where applicable)
2.3 Financial and Transaction Information
To manage deposits and withdrawals, we keep records of:
- Transaction amounts and dates
- Payment method used (bKash, Nagad, Rocket, Upay)
- Mobile banking account number (masked)
- Transaction reference ID
2.4 Technical and Usage Information
Information collected automatically when you visit the Site:
- IP address and device type
- Browser type and operating system
- Pages visited and duration
- Cookie and session data
- Referral source
3. Purpose of Using Your Information
xck44 uses the information collected only for the following specific purposes:
| Purpose | Details | Legal Basis |
|---|---|---|
| Account Management | Registration, login, password recovery, and profile updates | Performance of contract |
| Payment Processing | Deposits (minimum ৳500) and withdrawals (minimum ৳500) — within 1 hour | Performance of contract |
| Identity Verification | Age confirmation (21+), fraud prevention, compliance with KYC regulations | Legal obligation |
| Customer Support | Providing assistance via 24/7 live chat and email | Legitimate interest |
| Security and Fraud Prevention | Monitoring unusual activity, protecting accounts | Legitimate interest |
| Service Improvement | Improving site performance, developing new features | Legitimate interest |
| Promotional Communication | Informing you about bonus offers and promotions (consent can be withdrawn) | Consent |
4. Cookie Usage Policy
What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. xck44 uses the following types of cookies:
- Essential cookies: For running the core functions of the Site (login sessions, security) — these cannot be disabled.
- Functional cookies: To remember your preferences (language, game settings).
- Analytics cookies: To monitor and improve Site usage — fully anonymised data.
- Marketing cookies: To show you relevant offers — you can turn these off at any time.
You can manage cookies from your browser settings. However, disabling certain cookies may limit some features of the Site.
5. Information Sharing and Disclosure
We Do Not Sell Your Information
xck44 never sells, rents, or distributes your personal information to third parties for commercial purposes. Information is shared only in the following limited circumstances:
Service Providers
Payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, customer service platforms — these providers receive information only for specific tasks and are required to comply with our privacy standards.
Legal obligation
Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal processes — in compliance with applicable law.
Fraud and Security
Limited information may be shared with relevant third parties to detect and prevent online fraud, ensure anti-money laundering (AML) compliance, and promote responsible gaming.
Business Transfers
In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you in advance and the standards of this Policy will be maintained.
6. Information Security Measures
xck44 applies industry-standard technical and organisational security measures to keep your information protected. Our key security steps are described below:
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption.
Firewall Protection
Servers are protected by advanced firewalls and intrusion detection systems.
Password Hashing
Passwords are always stored as strong cryptographic hashes.
Access Control
Only authorised staff have access to specific information.
Important Notice
No data transmission over the internet can be claimed to be completely secure. We follow the highest industry standards, but your own role in keeping your account secure is also important. Use a strong password and do not share it with others.
7. Data Retention Period
xck44 retains personal information only for as long as necessary. In determining the retention period, we consider the following:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration the account is active and for some time after closure | Service provision and dispute resolution |
| Financial Transaction Records | For the period required by law | Legal and regulatory obligations |
| KYC Documents | For the legally required period even after account closure | Fraud prevention and AML regulations |
| Technical Logs | For a short period (typically a few months) | Security monitoring |
| Marketing Consent Records | As evidence even after consent is withdrawn | Legal protection |
8. Your Information Rights
As a user of xck44, you have the following rights over your personal information:
Right of Access
You have the right to know what information we hold about you. Contact our support team and we will provide you with a copy of that information.
Right to Rectification
If any of your information is incorrect, you may request a correction. Registration information can be updated from your account settings.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
Marketing Opt-Out
You can request to opt out of promotional communications at any time. Change this preference through Account Settings or by emailing [email protected].
Objection to Data Processing
You have the right to object to the processing of your data for specific purposes, particularly where we use data on the basis of "legitimate interest".
Data Portability
You can request your account and transaction data in a common, machine-readable format. Processing this request may take some time.
How to Exercise Your Rights
To exercise any of the above rights, contact us directly. We offer support in Bengali via 24/7 live chat, or you can write to us at [email protected]. We will respond within a reasonable time.
9. Protection of Minors
xck44 provides services only to individuals aged 21 or older. We do not intentionally collect personal information from minors.
Date of birth is verified during registration, and proof of age may be requested as part of the KYC process if needed. If any minor's information is found in our system, it will be deleted immediately and the associated account will be closed.
If you believe a minor is using xck44, please contact us immediately.
10. Third-Party Links & Services
xck44 uses various third-party services that have their own privacy policies. Notable examples include:
- Payment Gateways: bKash, Nagad, Rocket, and Upay each have their own privacy policies that apply.
- Game Providers: Software from Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others operates within their own secure environments.
- Cloud Services: Our server infrastructure is operated through secure cloud providers.
Through our agreements with these third parties, we ensure that they handle your information in a manner consistent with this policy.
11. Changes & Updates to This Policy
Notice of Changes
xck44 periodically reviews and updates this privacy policy. For significant changes:
- A notice will be displayed in a prominent location on the website.
- A notification will be sent to your registered email.
- A "Last Updated" date will be shown at the top of the page.
Continuing to use the site after any changes means you agree to the revised policy. For major changes, fresh consent may be sought.
Current Version
This privacy policy was last updated:
January 2026
To request a previous version, email [email protected].
12. Contact Us
Privacy Inquiries
For any questions or concerns about this privacy policy, or to exercise your data rights, contact us through the following:
Responsible Gaming
Alongside protecting your personal information, we are also committed to responsible gaming. To learn more, visit our Responsible Gaming page.